Privacy Policy

Research Open is committed to protecting the privacy of the users of the websites that comprise Research Open(collectively the “Site”). To inform you of our policy concerning user privacy, we have adopted the following guidelines. Please note that these guidelines are subject to change, and any such changes will be included on this page and shall become effective upon their posting on our website. (See Changes to Policy below.)

In general, you can visit Research Open websites without telling us who you are and without revealing any information about yourself. There are times, however, when we may need information from you.

The personal information Research Open collects will depend on how you are using the Research Open Site. We may collect information certain non-personally identifiable information, such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet Service Provider. In addition, we may collect personally identifiable information through correspondence you send to us. Unless you provide us with personally identifiable information, you remain anonymous to us other than by association with an Internet protocol address or other authentication mechanism.

Research Open does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission.

We use the personal information collected in ways that are compatible with the purposes for which it was intended to be used: to enable your use of the Site; to respond to your inquiries; for system administration, customer support, and troubleshooting purposes; for targeted marketing and product service announcements; for sending newsletters; to improve the design of the Site; to enable us to enforce our Terms and Conditions of Use; and in aggregate form, to track and analyze site usage. Research Open will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.

Research Open may work with other organizations that provide specific services for us, such as credit card processing. We will only share personal information to the extent necessary for the third party to provide these services for us, and these third parties are prohibited from using personal information provided by Research Open for any other purpose.

Except in the following special circumstances, Research Open does not sell or share personal information about or the purchasing history of individual users:

1. If required to do so by law or if we believe in good faith that such action is necessary to comply with the law or a legal proceeding, to protect against violations of our Terms and Conditions of Use, or to protect and defend our rights and property or the rights and property of publishers selling content through the service;

2. With service providers with whom we have entered into agreements to assist us with our business operations; or,

3. Other third parties if necessary to deliver our services, such as an institution with which you are affiliated.

In addition, Research Open shares general usage data in aggregated form so that no personal information is identifiable to participating libraries, publishers, and the general public. Research Open will provide you all of your retained personal information provided at registration (where applicable) on request.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

We transfer information about you if Research Open is acquired by or merged with another company. You may choose to give us personal information, such as your name and address or e-mail id that may be needed, for example, to correspond with you. If you tell us that you do not want us to use this information as a basis for further contact with you, we will respect your wishes. We intend to protect the quality and integrity of your personally identifiable information.

We will make a sincere effort to respond in a timely manner to your requests to correct inaccuracies in your personal information. To correct inaccuracies in your personal information please return the message containing the inaccuracies to the sender with details of the correction requested.

Our site contains external links to other organizations and websites, and we do not control the use of data collection on external websites. We encourage you to read their privacy policies and terms of use. This privacy policy governs only the Research Open.

Cookies and other technologies

We sometimes collect anonymous information from visits to our sites to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on Research Open web sites, but we do so in ways that keep the information anonymous. Research Open may use this data to analyze trends and statistics and to help us provide better customer service. We maintain the highest levels of confidentiality for this information, our affiliates and vendors follow the same high levels of confidentiality. This anonymous information is used and analyzed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level. If you do not want your transaction details used in this manner, you can either disable your cookies or opt-out at the download or request page.

Mailers

Research Open may, if you so choose, send direct mailers to you at the address given by you. You have the option to ‘opt-out’ of this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and in the event that you choose to not receive such mailers, we will take all steps to remove you from the list.

AntiSpam policy

Research Open recognizes the receipt, transmission or distribution of spam emails (unsolicited bulk emails) as a major concern and has taken reasonable measures, to minimize the transmission and effect of spam emails in its computing environment. All emails received by Research Open, are subject to spam check. Any email identified as spam will be rejected with sufficient information to the Sender for taking necessary action.

Changes to Policy

We may amend this Privacy Policy at any time. Any material changes in the way we collect, use, and/or share your personally identifiable information will be posted on-line and reflected in the “Last Updated “ reference below. You are bound by such revisions and should therefore visit the page to review the current terms from time to time. Your continued use of the Research Open Site constitutes an affirmative acknowledgement by you of the terms and term modifications and your agreement to abide and be bound by the terms as modified.